How to use WhatsApp chatbots for eCommerce [Usecases + best practices]
LinkedIn
July 29, 2021
Running an eCommerce business solely over your website or mobile app is not enough anymore, not even if you provide both options.
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Tags: Marketing
Why your business needs a WhatsApp chatbot?
LinkedIn
September 28, 2020
Customer Experience expert, Dan Gingiss, says that you need to engage with your customers on the channels and platforms on which they are active. With 1.5 billion users across 180 countries, WhatsApp is clearly a channel you can’t miss out on. Here’s how you need to leverage it. Hint- Use a bot...a WhatsApp chatbot.
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Tags: Marketing
5 powerful agent productivity hacks
LinkedIn
September 27, 2020
ason ordered a new phone a week ago, and there’s no sign of it. So, he tries calling customer service and is greeted by the all too familiar (but, nonetheless, frustrating) ‘Hello valued customer, all our agents are busy right now, please wait on hold; you are 7th in line’.
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Tags: Marketing