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Steve Belgraver

Senior Manager Client Delivery at NTT DATA

Utrecht, Netherlands

Steve is a Service Management professional with 15+ years experience in the world of B2B enterprise Telecoms and System Integrators. After earning an MBA his passion for improving the client experience led him to discover the field of Customer Experience. Enriched with a multicultural background by having worked and lived on three continents, having completed degrees at several universities and bolstered with several CX and Service Management certifications makes him an authority on where the worlds of CX
and Service Management meet. Having managed multinational client accounts to running teams to establishing new business functions Steve has a deep understanding of how different business functions
spanning the corporate journey influence the customer experience. By advocating the CX perspective he continually strives to collaboratively ensure the business executes on their commitments to meet client expectations.

Steve Belgraver Points
Academic 0
Author 12
Influencer 0
Speaker 13
Entrepreneur 0
Total 25

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Service Provider
Business Unit: Service Delivery
Theatre: Global
Minimum Project Size: $100,000+
Average Hourly Rate: N/A
Number of Employees: 100,000+
Company Founded Date: Undisclosed

Areas of Expertise

Business Continuity
Climate Change
CRM
Customer Experience 30.66
Customer Loyalty 31.46
Data Center
International Relations
IT Leadership 38.62
IT Operations 31.13
IT Strategy 30.47
Leadership
Management
Project Management
Sustainability
Telecom

Industry Experience

High Tech & Electronics
Other
Professional Services
Telecommunications

Publications

2 Article/Blogs
Customer Experience and Service Management; meeting along the Customer Journey
ECXO
April 10, 2021
he Customer Journey is an important common denominator between the CX and Service Management frameworks. Although their approaches may differ, both share the common goal of realizing a great customer experience.

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Tags: Customer Experience, Customer Loyalty, IT Strategy

Accelerating Your Network Transformation Strategy: The Professional Services Value-Add
GTT
February 04, 2021

See publication

Tags: IT Leadership, IT Operations, IT Strategy

1 Book Chapter
Customer Experience 5
WM
January 15, 2024
CSI (Continuous Service Improvement) is a B2B industry best practice from the world of ITSM (Information Technology Service Management) that complements CXM's (Customer Experience Management) Closed Loop particularly strongly and works best if integrated into a simple iterative 4 step process.

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Tags: Customer Experience, Customer Loyalty, IT Leadership

1 Keynote
Key considerations for realizing a successful delivery
https://ecxo.org/
December 19, 2022
- What makes the B2B customer journey and client delivery unique
- Main KPIs to consider when assessing the success of your customer service program
- Discover Steve's cross-functional approach to client delivery, and why it matters at enterprise scale

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Tags: Customer Experience, Customer Loyalty, IT Leadership

1 Webinar
Getting Service Management Right in B2B
https://ecxo.org/
December 19, 2022
How the Service Management framework improves the quality of delivery in enterprise services

See publication

Tags: Customer Experience, Customer Loyalty, IT Leadership

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